Frequently Asked Questions
What to know
Returns & Exchanges
Return & Exchange Policy
We will issue exchanges in all the following cases:
- The wrong item was received in terms of color, size, or model
- The product has arrived in a damaged condition
- The item arrived in extremely poor quality
- The estimated time of arrival has lapsed (not responsible for carrier delays)
* Returned products to be shipped at customer's expense unless items arrived damaged or incorrect print, color, or size.
How do I start a Return or Exchange?
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of any return shipping and for the risk of loss or damage to the product during shipping, both to and from Milk x Whiskey.
Contact us and we will get you squared away.
How long does the refund process typically take?
We strive to process refunds as quickly as possible. Once we've physically received the product(s) for your return, we will refund your original payment method that was attached to your order.
The refund usually takes between 3-7 business days to settle with your bank or credit card carrier, but may take up to 14 days for your bank or credit card carrier to acknowledge the credit after our refund process is submitted. You will be notified via email once your refund has been processed by our system.
My package arrived damaged! Dang it!
No problem! If you have received a damaged or defective item in your order, please contact us at your earliest convenience and we will get a replacement ASAP!
Safety & Security
Is it safe to use my Credit Card on this site?
We're aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified to give you safe and secure transactions, and all Credit Card payments are processed with our payment processor Shopify, the best in the business!
We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, that any purchase you make with us is as secure as it gets!
Whats you Privacy Policy?
You can take a look at our Privacy Policy HERE
What's your terms & conditions?
You can take a look at our T&C's HERE
Shipping
What is FREE Standard Shipping For U.S. Orders?
We offer FREE shipping on all contiguous U.S. orders that are $75+.
This only applies to orders that are shipping to an address within the contiguous U.S. FREE Standard Shipping (3-4 Business Days) needs to be selected at checkout.
My order arrived But I'm Missing items!
Depending on the situation, we may need to ship your order separately, so sometimes products will arrive at separate times in separate packages, generally, we'll give you the tracking numbers anyway though so you'll know!
How long will shipping take? Glad you asked!
The time frame for order delivery is divided into two parts:
Processing time: 2-7 business days fulfillment to the shipping carrier. Most orders arrive in 7 days or less to the carrier.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Most deliveries usually arrive in about 7-10 business days. During busy holiday times such as Christmas, the delivery times may take longer. We are not liable for shipping delays. We do not guarantee any estimated shipping arrival date or time.
I submitted the wrong address! What do I do?
Mistakes happen! Send us an email as soon as you can at orders@milkxwhiskey.com and we'll be happy to assist you ASAP!
Please note, that we usually ship our orders within 2-7 days so it's possible that your order was already shipped, but we will do our best to help you out regardless!
Orders & Payment
What methods of payment do you accept?
Visa, MasterCard, GooglePay, MetaPay, ApplePay, Paypal, Amazon Pay
How long will it take to receive my order?
***Our fulfillment process begins straight away. PLEASE TRIPLE-CHECK YOUR ORDER BEFORE PLACING, ONCE AN ORDER IS PLACED, WE CAN'T MAKE CHANGES.****
Our goal is to offer you the best shipping options, no matter where you live. Everyday, we are ensuring that we provide the very highest levels of responsiveness to you at all times.
Multiple Packages: We are super focused on streamlining our service and you may recived your rodeer in multiple packages and at different times. If you require any special instructions, please let us know and we will get you covered.
The time frame for order delivery is divided into two parts:
Processing time: 2-7 business days fulfillment to the shipping carrier. Most orders arrive in 7 days or less to the carrier.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Most deliveries usually arrive in about 7-10 business days. During busy holiday times such as Christmas, the delivery times may take longer. We are not liable for shipping delays. We do not guarantee any estimated shipping arrival date or time.
How do I track my online order?
1) Online order tracking is automatically emailed to the email address that was used during checkout. A tracking number is sent as soon as an online order is packaged and scanned for shipment from our warehouse. The tracking number will be sent immediately to the customer's email address on file with the order.
2) You can also access your orders by login into your account HERE. :)
Can I reserve product(s) online?
Products are sold on a first-come, first serve basis. As we grow we hope to have more ways to reserve items as well as offer presale opportunities.
I made a purchase and now my order has been refunded, what happened?
On occasion, items may become unavailable after your order has been placed. If this occurs, your order will be fully refunded back to the original form of payment. If any issue arises during this process, let us know and we will do everything we can to fix the situation.
Hello Adventurers! Do you have questions, thoughts, or recommendations, or are you just looking to get in touch with us?
Awesome! You can reach us in the following ways below.
Or, take a look below and simply reach out if you can't find the answer you're looking for.
